Privacy policy

Last updated: 4/11/2025
Website: https://kurandacandy.com.au

Kuranda Candy Kitchen (“we”, “us”, or “our”) respects your privacy and is committed to protecting the personal information you share with us. This policy outlines how we collect, use, store, and disclose your personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).

Personal Information We Collect

We may collect personal information including:

    • Name

    • Email address

    • Phone number

    • Billing and shipping addresses

    • Payment details (processed securely via third-party providers; we do not store full card data)

    • Order history and preferences

    • IP address and browser information

    • Website usage behaviour (cookies, analytics)

How We Collect Personal Information

We collect information when you:

  • Make a purchase

  • Create an account

  • Contact us or submit an enquiry

  • Subscribe to marketing communications

  • Browse our website (cookies, analytics tools)

We may also receive information from third-party platforms such as:

  • Payment processors (e.g., Stripe, PayPal)

  • Marketing or advertising platforms (e.g., Meta, Google)

Why We Collect Personal Information

We collect personal information to:

  • Process and fulfil orders

  • Provide customer support

  • Improve our products and services

  • Send updates and promotional content (you may opt-out at any time)

  • Analyse website usage and improve performance

  • Comply with legal and regulatory requirements

Cookies & Analytics

Our website uses cookies and similar technologies to improve your experience and analyse traffic.

We may use third-party tools including Google Analytics and Meta Pixel.

You can disable cookies via your browser settings, but some website features may not work correctly.

Sharing of Personal Information

We do not sell your personal information.

We may share data with service providers who assist with:

  • Payments and fraud prevention

  • Shipping and logistics

  • Email marketing and communications

  • Analytics and advertising platforms

  • Website hosting and security

All partners are required to safeguard your information.

Storage & Security

We take reasonable steps to protect your information from loss, misuse, and unauthorised access, including:

  • Secure hosting

  • Encrypted payment processing

  • Role-based access controls

However, no method of transmission over the internet is completely secure.

Access & Correction

You may request access to personal information we hold about you and request corrections if needed.

To make a request, contact us using the details below.

Direct Marketing

We may send marketing communications to the contact details you have provided when you purchase from us.

You can unsubscribe at any time by clicking the link in the email or contacting us.

Overseas Disclosure

Some service providers may be located outside Australia. Where this occurs, we take reasonable steps to ensure your information is handled securely.

Contact Details

For questions, concerns, or privacy requests, contact:

Kuranda Candy
Email: [email protected]
Phone: 07 4093 9363
Address: 21 Coondoo St, Kuranda, QLD Australia

Changes to this policy

We may update this policy from time to time.
The latest version will always be available on our website.